If the item is in stock we will endeavour to dispatch as soon as possible. Normally within 3-10 days, depending on the time of the year and volume of work. If items are required to be fast tracked for a special gift or occasion we will always do our best to help. This may sometimes require a small extra charge. Please contact us with details.
We do not use the cheapest means to ship your goods as these have proved to be very unreliable in the past. People often require linens to arrive as a gift for a wedding, or a tablecloth for a special event. It cannot be late, lost or damaged, and we use tried and tested methods of shipping, which work best from our area, and which limit these unwanted problems.
On our delivery information we state delivery will normally take place within 28 days from receipt of your order. This is in part to allow for periods of annual closure, or very busy periods. These normally occur:
Easter - One Week
July - Two Weeks
September - One Week
Christmas - Two Weeks
We usually try to be faster than this, and outside the close down periods listed we usually are much quicker. If we are out of stock in any particular items we will contact you to see if you wish to cancel or wait.
Sometimes we need to ask for patience. Thomas Ferguson is a small craft weaver, and on occasions we may be lucky enough to get a glut of orders which may fill up our capacity in weaving, cutting or sewing, etc. Some of our products are woven to order so are especially woven for you. We therefore ask to please allow 4 weeks for Bedlinen, Table linen & Spa Linens and 6-8 weeks for Custom tablecloths. You can contact our Sale Team if you have any questions about whether we have certain items in stock.
Please be assured despite how it might appear at times we are always trying our best for our customers.